Richard Winterburn
Channel Business Development Manager
Digital Island
Richard enhances customer and employee experiences using innovative technology. With over 20 years of Contact Centre experience, he’s worked as an Agent, distributor, reseller, vendor, consultant and integrator. His vendor expertise includes account management, business development, channel management, professional services, product development, AI, and team leadership.
As a committee member of the Customer Contact Network New Zealand (CCNNZ), Richard promotes excellence in customer experience, shares insights, and stays updated on industry trends. He focuses on optimising customer journeys to create personalised and efficient experiences and was recently a judge in the Support Person of the Year category.
Richard also serves as the Event Director at Auckland's Cornwall Park parkrun, a global initiative organising 5-kilometre events for around 300 walkers, runners, and volunteers every Saturday.
SESSIONS
Day 2
10:00
Panel: Navigating the CX Landscape to Enhance Customer Journey and Maintaining Customer Relationships
Optimising customer experiences through meticulous mapping of customer touchpoints and preferences.
Addressing technical challenges in omnichannel implementation by prioritising the security and privacy of customer data.
How to stay ahead of the curve by embracing future trends and innovations to shape the customer engagement.
Moderator: Greg McAllister, Independent Consultant
Jody Bews-Hair, General Manager Customer, Honda NZ
Jessica Withnall, Contact Centre Operations Manager, ACC New Zealand
Jae Stowers, Manager Customer Contact Group, Tertiary Education Commission
Richard Winterburn, Channel Business Development Manager, Digital Island