Mo Odedra
GM of Client Experience
Fisherfunds NZ
Born and raised in the UK, Mo made the move to New Zealand in 2004.
Mo has been working in the financial industry for over 20 years working in various roles ranging from client-facing positions to change management and regional management roles.
Mo is currently the Head of Client Services at Fisher Funds, where he leads teams across Auckland and Wellington.
Mo’s team are seen as the employment hub for the business with many of the team progressing in to different areas of the business from Digital, Risk and Compliance to Financial Advisors.
Mo's focus is on delivering exceptional client and staff experiences through a combination of technology and human-assisted services. This approach allows Mo and their team to create solutions that assist onboarding, improve team and leader effectiveness, provide seamless client support and consistent award winning services.
SESSIONS
Day 1
9:30
Keynote Panel: Beyond the Buzzword: Implementation of AI Across Contact Centre Operations and Efficiencies
How AI and ML are revolutionising customer service, leading to increased customer satisfaction and loyalty.
Utilisation of AI in contact centre operations for streamlining processes.
Automating workflows and process automation, to reduce handling times within contact centres.
How can AI forecast customer needs and identify cost-saving opportunities for enhanced cost efficiency.
Moderator: Nicola Chrisp, Head of Customer Engagement, Toitū Te Whenua Land Information New Zealand
Mo Odedra, GM of Client Experience, Fisher Funds
Priya Thurai, Head of Insights, Watercare Services Limited
Paulo Gottgtroy, Head of Decision Science & Analytics, Mercury NZ