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Ben Relf

Country Lead

Dialpad

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SESSIONS

Day 1

2:00

Interactive Breakout Sessions

Breakout A: Empowering Contact Centers with AI: Transforming Business Communications and Customer Support

  • Ben Relf, Country Lead, Dialpad


Breakout B: Moving from Prototype to Production: Accelerating Time-to-Value for Customer and Employee Generative AI Use Cases

  • Nick Latham, General Manager of Digital Operations, Probe


Breakout C: Building Resilient Contact Centre’s: The Power of Skills-Based Hiring

  • Phil Heys, Enterprise Sales Director, Flexhive by Hudson

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