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NEW ZEALAND’S LEADING CONTACT CENTRE EVENT

OCTOBER 2025
Tamaki Makaurau / Auckland

2024 Endorsing Partner

​Today’s contact centres are in a perpetual state of evolution, rapidly adapting with new technologies, customer expectations, and regulations driving the need for organisations to stay ahead of the curve. With the rise of AI and automation, today’s customer interactions across contact centres are undergoing a complex and comprehensive transformation. Contact centres are now able to enhance efficiency, deliver rapid responses to customers and streamline their processes – but at what cost?  

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​The 6th Annual Future Contact Centre Summit will bring together industry leaders who are looking to network and find solutions to challenges that have been keeping them up at night.

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Come along to the Summit to forge meaningful connections with industry professionals and discover cutting-edge solutions to transform your customer contact centre.

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Co-located with:

Building on our Future Contact Centre Summit success, we're launching the Future CX Summit in Tāmaki Makaurau / Auckland this October. Bringing together CX leaders across the country, the Summit focuses on actionable strategies and cutting-edge technologies to enhance customer engagement and operational excellence.

2024 Sponsors

Advisory Board

These senior Customer Contact leaders have drawn on their experience and insight to help shape this year’s agenda and speaking lineup.

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2024 Speakers

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Explore the Summit

Past Event Highlights

"The Aventedge Contact Centre Summit is a great way to ensure you are keeping up with the latest trends, as well as providing reassurance about the classic approaches that work well in our industry. Brilliant speakers, intriguing stats, great tech, and the human touch are all parts of this event. I left with a deep sense of connection to my contact centre whanau and a hunger to return to the office and do more things better! Absolutely inspiring on every level and well worth the time."

Customer Experience Manager, New Zealand Couriers Limited

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